Learn workforce management ONLINE

Learning forms an integral part of an employee's successful career. Today in this session, we are going understand how is training embraced in WFM workings. When an employee on-boards an organization (a typical contact centre environment), the employee goes through series of trainings. The training content is designed to facilitate the employee to understand the process and workflow end-to-end. Generally, the training consists of following components: Pre-Process Training - T

Welcome to the new topic of this blog - Attrition!! Attrition is simple terms means the process when an employee decides to leave or exit from an organization. An employee can decide on leaving the company for different reason. Some of them may include but not limited to: Better prospect Better Role Better Package/Perks Convenience and conveyance Flexibility Decision based on employees personal life or individual emotions attached This process requires the organization to pla