Training - Components | Duration | Throughput
Learning forms an integral part of an employee's successful career. Today in this session, we are going understand how is training embraced in WFM workings. When an employee on-boards an organization (a typical contact centre environment), the employee goes through series of trainings. The training content is designed to facilitate the employee to understand the process and workflow end-to-end. Generally, the training consists of following components: Pre-Process Training - T