Learning Curve | Productivity Glide-path
In this article, we will learn in detail about Average Handle Time (AHT) or Average Process Time (APT). Before we proceed, request you to please go through the below link for a small re-cap: https://www.scribblr.in/post/workforce-management-what-is-average-process-time-apt During the course of our last blog on "Training", there was visibility on how the employee is hired and trained to understand the project/process. Let's continue the journey from here: Once the employee is