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Workforce Management
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Basic WFM

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Who are Customer Service Representatives?

Mariyam Fathima

Jul 7, 2021
1 min

Who are Customer Service Representatives?

860

Workforce Management: What is Average Process Time (APT)?

Mariyam Fathima

Jul 6, 2021
2 min

Workforce Management: What is Average Process Time (APT)?

770

What is HOOP - Hours Of Operation ?

Mariyam Fathima

Jun 21, 2021
1 min

What is HOOP - Hours Of Operation ?

260

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