Workforce Management | scribblr.in

learn

Our blog is designed to understand Workforce Management in a contact center environment.

Share your views and ideas in the comments or email us directly with your questions.

We will articulate topics based on your suggestions and necessity

Please subscribe to our blog to get latest newsletters, events and videos.

Volume is defined as any Query from customers or non customers for specific service or products. So what constitutes to a query/volume?...

In this section, we will discuss the different channel types we have in a contact center. Channel Types are the different mode of...

WFM diversifies in multiple ways to analyze the past, current and future state of a business. Lets take a quick look on different views...