Mariam Fathima
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Mariam Fathima
Jan 06, 2022
In Questions & Answers
Which one in your opinion is an aggressive service goal - Average Speed of Answer (ASA) OR Percentage of Call Answered (PCA)?
Aggressive Service Goal? content media
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Mariam Fathima
Jan 05, 2022
In Questions & Answers
What is the difference between Occupancy and Utilization? Please share your creative answers!!
Occupancy vs Utilization? content media
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Mariam Fathima
Jan 05, 2022
In General Discussion
Share your thoughts. Feel free to add GIFs, videos, #hashtags and more to your posts and comments. Get started by commenting below.
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Mariam Fathima
Jan 05, 2022
In General Discussion
Hello Everyone! We are adding 2 new sections to this blog: General WFM Discussion - Open forum to discuss WFM related topics; Please feel free to add your insights on workforce management or share a challenge that you face in your day to day WFM activities. Questions & Answers - As the name suggests, post your questions on WFM related topic and we can see many WFM professional answering to those questions. Let's use this space to the maximum.
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Mariam Fathima
Jan 05, 2022
In General Discussion
We want everyone to get the most out of this community, so we ask that you please read and follow these guidelines: Respect each other Keep posts relevant to the forum topic No spamming No abusive language/profanity
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